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Institutional Support Services

When your loved one resides within a nursing home or hospital facility, he/she is no longer in control of his/her life. This situation is often the cause of an extreme amount of emotional stress for him/her and you. ACM Care's professional staff can assist you in achieving your goals by communicating and collaborating within the rules and procedures set by the institution and with those now in control of your loved one's care.

While staying in a medical facility is difficult for individuals due to the unfamiliar environment, ACM Care has years of experience coordinating with administrators and medical providers to make this adjustment easier for you. As such, we know the right questions to ask as well as the next question in response to their answers. Some examples of specific means we utilize in accomplishing your goals include:

  • making scheduled and unscheduled "visits" to monitor care and intervene in a timely manner. This may include early morning hospital visits when doctors typically see their patients or "off hour" stops at a nursing home when staffing ratios are lower.
  • reviewing the medical chart regularly to identify changing needs early and begin designing potential solutions
  • assisting with discharge planning. This may include arrangement of necessary equipment and services to be delivered to the home before you arrive or helping clients choose and move to a rehab or long term care facility.
  • coordinating moves from one institution to another
  • working with insurance companies to make sure benefits are approved, services are implemented, and policies are utilized for maximum coverage.

If you believe that your loved one is not getting the care or the attention you feel they need, contact us today to see how we can help.